Privacy Policy | Heartsending

Heartsending is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, and protect the information we collect from our website visitors and customers. By using our website and services, you consent to the practices outlined in this policy.

Information We Collect:

We may collect the following types of personal information from our users:

Names

Email addresses

Shipping addresses

Payment details

We collect this information directly from users when they provide it to us during the registration process, when placing an order, or when contacting us for support. We may also collect information through third-party services, such as payment processors, in order to process transactions.

Use of Information:

We collect and use personal information for the following purposes:

Order fulfillment: We use the information provided by users to process and deliver orders, track shipments, and communicate order-related updates.

Customer support: We may use personal information to respond to user inquiries, provide assistance, and address customer service requests.

Data Security:

We take the security of personal information seriously and have implemented appropriate measures to safeguard it. These measures include:

Secure data transmission: We use industry-standard encryption protocols when transmitting sensitive information between our users and our website.

Secure data storage: User data is stored on secure servers with restricted access. We employ physical, electronic, and administrative safeguards to protect the confidentiality and integrity of the information.

Access controls: Access to personal information is limited to authorized personnel who require it to perform their duties. We regularly review and update our access controls to ensure data security.

User Rights:

Users have the following rights regarding their personal information:

Access: Users can request access to the personal information we hold about them.

Modification: Users can request to modify or update their personal information if it is inaccurate or incomplete.

Deletion: Users can request the deletion of their personal information, subject to any legal obligations or legitimate business interests that require its retention.

Opt-out: Users can choose to opt out of certain data collection practices or marketing communications by following the instructions provided in our communications or by contacting us directly.

Children's Privacy:

Our website is intended for users who are at least thirteen years old. We do not knowingly collect personal information from children under the specified age. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible.

Third-Party Links:

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage users to review the privacy policies of any third-party sites they visit.

Updates to the Privacy Policy:

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes to the policy by email or by prominent notice on our website. The updated policy will be effective as of the date specified in the notification.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at Heartsending.co@gmail.com or use our help form.